Due to the nature of our products, we do not accept returns, exchanges or issue refunds. All of our products go through an extensive process of inspection for quality, freshness, and effectiveness prior to being shipped to you. Therefore, we ask you to please be aware that all sales are final and cannot be exchanged, returned, or refunded. Please carefully read the product descriptions and user information. With a goal to getting your products to you in a timely manner, orders are processed immediately, and are unable to be changed or cancelled. You will receive a shipping notification once your order has been packaged and shipped. Genedor Beauty is not responsible for any lost, stolen, or damaged products once your order has safely left our facility. Please contact the shipping service directly if any of these things occur after your order has been shipped.